Buses

Our Conditions of Travel set out how we expect people to behave when using public transport.

To make everybody’s bus journey as enjoyable as possible, we ask you to follow these conditions but we've sumarised some of the relevant ones but please see the full version here:

Waiting for the bus
Queue sensibly, away from the road.
Get on the bus calmly, without pushing.
Parent/Carers must ensure that your child is at the bus stop in good time to catch the bus.

On the bus
Show your pass to the driver.
Find a seat and stay seated for the journey.
Fasten your seatbelt (where applicable) - for safety and as a legal requirement.
Do not distract the driver unless in an emergency.
Do not damage the bus.
Always behave sensibly throughout your journey.
Never touch the emergency exit.
Never leave your bag in the aisle.

Getting off the bus
When your stop is next, ring the bell once. If it has already been rung, you do not need to ring it again.
If you have to cross the road after you get off the bus, wait until the bus has moved off and you can see the road clearly in both directions, or go to the nearest available crossing.
Terms and conditions of travel
You are respectfully reminded that by using the service you undertake to accept the terms and conditions of travel. This includes sanctions which would be applied if the required standards of behaviour are not met.

Parents need to be aware that if their child causes any damage or does not meet the required standard of behaviour on the bus they could:
Have their pass withdrawn.
Be banned from the bus.
Be prosecuted by the police.
Be required to pay for any damage they have caused.

If you are a senior citizen or OAP, you may qualify for free travel on eligible local bus services where concessionary fare schemes apply.
We accept English National Concessionary Travel Scheme passes for travel on all of our registered local bus services. We do not accept cards from Scotland, Wales, Channel Islands and Northern Ireland as these are not valid for travel on our services.
Where such schemes do exist, we are required to comply with the relevant terms and conditions laid down by the local authority. However, if you are travelling under a concessionary fare scheme, we agree to carry you on our buses upon these terms: by boarding our bus, you agree to comply with these Conditions.
It is your responsibility to prove your entitlement to these concessions when wishing to travel on our services. This can be done by placing your English National Concessionary Travel Scheme pass on the smartcard reader on our buses for electronic verification. If our buses are not fitted with such readers, you should produce your pass to the driver for authentication.
If you are not in possession of an English National Concessionary Travel Scheme pass, you will be required to pay the appropriate adult fare.
Full details of the scheme are available by contacting the local authority or by visiting www.wymetro.com/TicketsAndPasses/seniorpasses.

New and replacement pass applications
Frequently asked questions about applying for school bus passes. Supplied by Metro.
When do I receive my pass for the new academic year?
- Passes are sent out at the end of August .
My friend travels for free on the bus, how do I apply for a zero fare pass
- Your Local Authority (LA) decides on your eligibility for free transport to and from school. Give them a call for more help.
More about free school transport
I have a form from the LA (‘Application for help with travelling expenses’) and a form from Metro ('Secondary School Application Form'). Which do I fill out?
- If you qualify for free travel, only return the 'Application for help with travelling expenses' to the Local Authority for your Zero Fare pass.
- If you do not qualify for free travel please complete the ‘Secondary School Application Form’ and return to Metro, at the address below.
Where do I go if I've lost my forms?
- If you have lost your application for free travel please contact your LA. More about free school transport
- If you have lost your application for a place on a dedicated school service go to the Passes and Permits section where you can download a new form.
I’ve lost my pass, how do I get a new one? - If you need to obtain a replacement pass, Metro require the following items:
Passport photo (unless you travel on a Mybus and we have a digitally stored photo on our system) Cheque/Postal Order for £5 made payable to Metro or payment can now be made by credit or debit card over the phone: 0113 348 1122. Your details including your name and school. Stamped addressed envelope
Send to:
Education Transport
Wellington House
40-50 Wellington Street
Leeds
LS1 2DE
Please ring the Metro hotline on 0113 348 1122 for any school bus queries. More information available here

All items of luggage will be carried at our driver's discretion

This ensures they can be carried safely on our buses. We will only permit customers to carry luggage on our vehicles where it is safe to do so.
Customers retain the risk of loss of, or damage to, the luggage at all times. We do not accept any liability for any loss or damage however caused.
We will never carry unaccompanied luggage or parcels in any circumstance.
There may be occasions where items of luggage are refused to be carried on our services. If the luggage is excessive, large or of an awkward size and it means it is not easily able to be carried upon our vehicle, the driver reserves the right to refuse such luggage on to the bus. Unfortunately, we are unable to carry certain items which could endanger the safe passage of our vehicle or the safety of our staff, customers or other road users and pedestrians. These include rechargeable batteries (other than those inside personal devices or are in their original retail packaging), ammunition, explosives, weapons, paint in either unsealed containers or plastic containers exceeding five litres and combustible or otherwise hazardous materials including petrol. If you are refused travel due to the above circumstances, we cannot accept liability for subsequent loss, damage, injury, inconvenience or cost you suffer or may suffer as a result.

We welcome and encourage assistance dogs on our buses. They are carried and welcome aboard at all times. We would ask you though, to ensure you comply with any reasonable instruction given by the bus driver or Company official whilst you and your dog are on board.
A maximum of two dogs at any time are normally allowed on any of our buses but this will be subject to the discretion of the driver. Similarly, if you wish to travel with two or more dogs, you will need permission from the driver.
Other dogs (or a small animals) are welcome at the discretion of our drivers and, if they are permitted on board, they must be well-behaved and of no danger or nuisance to other customers or our employees.
Dogs can be dangerous so, where appropriate, they must travel in accordance with the Dangerous Dogs Act.
We reserve the right to ask you to leave the vehicle with your animal at any time if the driver feels that the animal in question is a danger to the driver, the passengers or you. If we do ask you to leave, you must do so at the time and place stated by the driver.
We will have no liability to you as a result of the driver asking you to leave the bus. Please remember that animals are not permitted to travel on seats (although they can sit on your lap) and, if the animal causes damage, loss or injury due to it travelling on the vehicle or being on our premises you will be held responsible and we may seek to claim costs as a result. Any animal which is permitted to travel on our bus is at your risk. We make no charge for the carriage of dogs and small animals although we do ask you respect the above rules at all times.